Privacy Policy

1. Who We Are

Dame Jo! is a skincare brand rooted in soulful beauty and radiant self-care. We believe privacy is a form of respect — and we treat your personal data with the same reverence we give our ingredients.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, subscribe to our emails, or shop with us.

2. What We Collect

When you interact with Dame Jo!, we may collect:

Your name and email address.
Your phone number (if provided)
Purchase history and preferences.
Website usage data (via cookies and analytics tools)

We collect this data directly from you or through trusted partners like Shopify and Omnisend.

3. Why We Collect It

We use your data to:

Send you exclusive offers, product drops, and skincare tips.
Personalise your shopping experience.
Improve our website and services.
Fulfil legal and contractual obligations.

We never sell your data. Ever. That is not our principle.

4. Legal Grounds

We process your data based on:

Your consent (e.g. newsletter sign-up)
Contractual necessity (e.g. fulfilling orders)
Legal obligations (e.g. tax compliance)

If you are in the EU, this aligns with GDPR requirements.

5. Your Rights

You have the right to:

Access the personal data we hold about you.
Correct or delete your data.
Withdraw consent at any time.
Lodge a complaint with your local data protection authority.

To exercise these rights, just email us — we will respond with care and speed.

6. Cookies & Tracking

We use cookies to:

Personalise your experience.
Understand how our site is used.
Improve performance and design.

You can manage cookie preferences in your browser settings. For EU visitors, we honour cookie consent choices.

7. Third-Party Services

We may share data with:

Shopify (our ecommerce platform)
Omnisend (email marketing)
Payment processors and shipping partners.

These services help us serve you better, and they are bound by strict data protection standards.

8. Data Retention

We keep your data only as long as necessary — for legal, operational, or customer service reasons. When it is no longer needed, we delete it securely.

9. International Transfers

If your data is transferred outside the EU, we ensure it is protected by appropriate safeguards, like standard contractual clauses.

10. Children’s Privacy

Our site is not intended for children under 16. We do not knowingly collect data from minors.

11. Updates to This Policy

We may update this policy from time to time. If we do, we will let you know — because transparency is part of our promise.

12. Contact Us

Got questions or requests? Reach out anytime: 📧 support@damejo.com

We are here to protect your privacy — with the same care we give your skin.