Shipping policy

We aim to deliver your Dame Jo! products quickly, safely, and with care.

 

Processing Time

Orders are processed within 1–3 business days. You’ll receive a confirmation email once your order has shipped.

 

Shipping Rates & Delivery Times

At Dame Jo!, we craft our skincare in small batches to ensure freshness, potency, and integrity. Because our products are made fresh to order, please allow a little extra time for preparation before shipping.

We believe your skin deserves the very best — and that takes just a bit more care.

Estimated delivery times after shipment:

- Netherlands: 1–3 business days

- EU countries: 3–7 business days

- International: 7–14 business days

Please note:

These timeframes begin once your order has shipped. You’ll receive a confirmation email with tracking details when your order is on its way.

Delivery times are estimates and may be affected by customs or carrier delays.

Shipping rates are calculated automatically at checkout based on your location and order weight. You’ll see the exact cost before completing your purchase.

 

Shipping Confirmation & Tracking

Once your order is shipped, you’ll receive a tracking number via email to monitor its progress.

 

Delivery Issues

If your package is marked as delivered but you haven’t received it, please allow 2 business days for us to file a claim with the carrier before sending a replacement.

 

Damaged or Missing Items

If your order arrives damaged or incomplete, contact us within 48 hours at support@damejo.com or via WhatsApp at +31 610 496 065 with photos. We’ll resolve the issue promptly.

 

Customs & Duties

International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer.

 

Shipping Restrictions

We currently do not ship to PO boxes or APO/FPO addresses.

 

If you have questions about shipping, feel free to contact us at support@damejo.com