Refund policy
Return & Refund Policy
At Dame Jo!, it is our aim to offer you the best return options. We hope you'll be completely satisfied with your products, but if not, we're here to help.
Your Right to Cancel or Withdraw
You have the right to cancel your order or withdraw from your purchase within 14 days, without giving a reason. You can also manage cancellations and returns anytime from your account.
If your order has not yet shipped, you can cancel it directly from your order status page, found in your order confirmation email.
If your order has already shipped, you can withdraw from your purchase within 14 days of delivery. To do this, return the item to us following the process below. Once we receive it, we will assess it against the conditions in this policy.
Returns
We accept returns for products that are unopened, unused, and in their original packaging with the tamper-proof security seal intact. Returns must be requested within 14 days of delivery, and you'll need to provide a receipt or proof of purchase.
Products with a broken or tampered seal are not eligible for a refund. This is a hygiene and safety standard, not a Dame Jo! preference. Once a seal is broken, we cannot verify that a product has not been opened, used, or altered, which means we cannot resell it or guarantee its safety to another customer. This protects every customer who purchases from us, including you.
Return shipping fees are the responsibility of the customer. Customers are required to arrange and pay for their own return shipping. Dame Jo! does not provide return labels.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery.
To expedite resolution, contact us at support@damejo.com with photos of the item(s). We will issue a full refund to your original payment method. No return fee will be charged in such cases.
Missing Packages
For packages marked as delivered but not received, we require two business days to file a claim with the carrier before sending a replacement. We cannot assist with missing items or broken products reported outside the 14-day window or without photographic evidence.
Return Process
To initiate a return, contact our Customer Service Team at support@damejo.com. Customers are responsible for arranging and paying for their own return shipping. Please use a reliable carrier and retain proof of postage. Refunds are issued only when returned items meet all stated conditions.
Retail Purchases
If you purchased Dame Jo! products from an authorised retailer, beauty salon, or shop, please return the items directly to that retailer. They follow our return policy, but communication must be made with them directly.
Natural Variations
Due to the seasonal nature of our botanical oils and extracts, slight variations in colour and texture may occur. These shifts reflect the authenticity of our ingredients and do not affect product performance. If your item looks different than expected, contact us at support@damejo.com within 48 hours of receiving your order.
Further Assistance
If your questions aren't answered here, feel free to reach out to us at support@damejo.com.