Shipping Info

At Dame Jo!, we aim to deliver your products quickly, safely, and with care.

1. Processing Time

1.1. Orders are processed within one to three business days.

1.2. A confirmation email will be sent once your order has been shipped.

 

2. Shipping Rates and Delivery Times

2.1. Shipping rates are calculated at checkout based on your location.

2.2. Estimated delivery times are as follows:

• Netherlands: Two to four business days.
• European Union countries: Three to seven business days.
• International destinations: Seven to fourteen business days.

2.3. Please note that delivery times are estimates and may be affected by customs procedures or carrier delays.

 

3. Shipping Confirmation and Tracking

3.1. The delivery timeframes mentioned above begin once your order has been shipped.

3.2. A tracking number will be provided via email to monitor the progress of your shipment.

 

4. Delivery Issues

4.1. If your package is marked as delivered but has not been received, please allow two business days for us to file a claim with the carrier before a replacement is issued.

 

5. Damaged or Missing Items

5.1. If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.

5.2. You may reach us at support@damejo.com or via WhatsApp at +31 610 496 065. Kindly include photographs of the affected item(s).

5.3. We will resolve the issue promptly and ensure a satisfactory outcome.

 

6. Customs and Duties

6.1. International orders may be subject to customs fees or import duties.

6.2. These charges are the responsibility of the customer and are not included in the product or shipping costs.

 

7. Shipping Restrictions

7.1. We currently do not ship to PO boxes or APO/FPO addresses.

 

8. Further Assistance

8.1. If you have any questions regarding shipping, please contact us at support@damejo.com